Support

PCLender is not just a technology company. We value and rely upon our customers' success. In fact, our customers will tell you that we have a passion for support. Our low-cost-of-entry, transaction-based business is fundamentally customer-centric. When our customers succeed, we succeed.

Every PCLender administrator is supported by a team of mortgage experts who are available from 8 am to 5 pm local time. Our expert team of account managers track all calls and issues via an internal ticketing system that ensures a resolution is tracked and obtained for inquiries. Our customer team is available for weekly calls with the system administrator and quarterly calls with owners or executives.

PCLender delivers its technology solutions via SaaS. This provides a platform for a less costly support model by allowing us to identify which portions of the application we support and which can be customized for each lender. Through SaaS, we offer access to best-of-breed technology and delivery of service. Support is immediate as your PCLender account manager can quickly access, view and identify solutions for your questions right within your application.